Last Updated: 8 October 2026

Nilas Steam Cleaners (“Nilas Steam Cleaners”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, requesting a quotation, or using our cleaning services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://nilassteamcleaners.co.ke/ or communicate with us.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Nilas Steam Cleaners

Nilas Steam Cleaners is a professional cleaning services company based in Nairobi, Kenya, providing residential and commercial cleaning services, including carpet cleaning, sofa cleaning, mattress cleaning, house cleaning, office cleaning, car interior cleaning, laundry services, window cleaning, pest control, and post-construction cleaning.

Our contact details are:

Nilas Steam Cleaners
Villa Franca Estate, Imara Daima
Nairobi, Kenya

Phone: 0705806775
Email: info@nilassteamcleaners.co.ke
Website: https://nilassteamcleaners.co.ke/

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website
  • Request a free cleaning quotation
  • Make an enquiry about our services
  • Schedule or request a cleaning service
  • Contact us by phone, email, WhatsApp, or other communication channels
  • Subscribe to or interact with our website content

The information we may collect includes:

  • Full name
  • Phone number
  • Email address
  • Physical or service location
  • Details of the cleaning service you require
  • Information provided in your enquiry or quotation request
  • Preferred appointment date or time
  • Any other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, approximate location, and information about how you interact with our website.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to your enquiries
  • Provide quotations for our cleaning services
  • Schedule and manage cleaning appointments
  • Deliver and coordinate requested services
  • Communicate with you regarding your enquiry or service
  • Provide customer support
  • Improve our website, services, and customer experience
  • Maintain business and service records
  • Prevent fraud, misuse, or security threats
  • Comply with applicable legal and regulatory requirements
  • Send service-related information where necessary

Where we wish to use your information for direct marketing purposes, we will do so in accordance with applicable data protection requirements and, where required, obtain your consent.

4. Legal Basis for Processing Personal Data

We process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include:

  • Your consent
  • Taking steps at your request before providing a service
  • Performing a contract or providing services you have requested
  • Complying with a legal or regulatory obligation
  • Pursuing legitimate business interests where permitted by law

We aim to collect only information that is reasonably necessary for the purpose for which it is being collected.

5. How We Share Your Information

Nilas Steam Cleaners does not sell, rent, or trade your personal information to third parties.

We may share relevant information where reasonably necessary with:

  • Employees or authorised representatives who need the information to provide our services
  • Service providers who assist us with website hosting, communication, technology, analytics, or other business operations
  • Professional advisers where necessary
  • Government, regulatory, or law-enforcement authorities where required by law
  • Other parties where you have provided appropriate consent

Where we use third-party service providers to process personal information on our behalf, we expect them to handle such information appropriately and in accordance with applicable data protection requirements.

6. Website Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better user experience.

Cookies are small files stored on your device when you visit a website.

We may use cookies for purposes such as:

  • Website functionality
  • Remembering preferences
  • Understanding website traffic and usage
  • Website performance and security
  • Analytics and measurement

Some third-party services used on our website may also place cookies or similar technologies on your device.

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of some parts of the website.

7. Google Analytics and Other Third-Party Technologies

Our website may use analytics or other third-party technologies to understand how visitors use our website and to improve our online services.

These technologies may collect information such as your device type, browser, pages visited, approximate location, and interaction with the website.

Where third-party services process personal information, their own privacy policies and terms may also apply.

8. Communications

When you contact Nilas Steam Cleaners by telephone, email, WhatsApp, contact forms, or other communication channels, we may retain relevant communication records to:

  • Respond to your enquiry
  • Provide requested services
  • Follow up on quotations
  • Maintain customer service records
  • Resolve complaints or disputes
  • Improve our services

We will use such information only for legitimate business purposes and in accordance with applicable data protection laws.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

11. Your Data Protection Rights

Under applicable Kenyan data protection law, you may have rights in relation to your personal information, including the right to:

  • Be informed about how your personal information is being used
  • Request access to personal information we hold about you
  • Request correction of inaccurate or misleading information
  • Object to certain processing of your personal information
  • Request deletion of personal information where legally applicable
  • Request restriction of processing in circumstances provided by law
  • Withdraw consent where processing is based on consent
  • Exercise other rights available to you under applicable data protection law

These rights are recognised under Kenya’s Data Protection Act, 2019 and related regulations.

To exercise any of these rights, please contact us using the details provided below.

12. Requests and Complaints

If you have questions about how we handle your personal information, wish to exercise your data protection rights, or have a privacy-related complaint, please contact us.

Email: info@nilassteamcleaners.co.ke
Phone: 0705806775
Address: Villa Franca Estate, Imara Daima, Nairobi, Kenya

We will make reasonable efforts to respond to your request and address your concern within the applicable legal requirements.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya where you believe your personal data protection rights have been infringed.

13. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent or lawful authority. If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other online services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable laws and regulations.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Nilas Steam Cleaners
Villa Franca Estate, Imara Daima
Nairobi, Kenya

Phone: 0705806775
Email: info@nilassteamcleaners.co.ke
Website: https://nilassteamcleaners.co.ke/